Account Deletion
Last updated: October 24, 2024
1. How to Request Deletion
You can request deletion of your Xpresseato account at any time. There are two ways to do this:
Option 1: Through the App
If you can sign in:
- Open the Xpresseato app
- Go to Profile > Settings
- Tap 'Delete Account'
- Follow the on-screen instructions
2. Email Request
If you cannot access your account or prefer email communication, send us a deletion request at:
- Email: tech@xpresseato.com
- Subject: Account Deletion Request
- Include your registered phone number or email in the request
3. What Happens After Deletion
Once your account deletion request is processed, the following will occur:
- Your account and profile data will be permanently removed.
- Saved addresses and payment methods will be deleted.
- Order history will be anonymized for legal compliance.
- You will receive a confirmation email once deletion is complete.
4. Data That May Be Retained
Some information may be retained for legal and compliance purposes:
We may retain:
- Transaction records required by financial regulations.
- Communication records for customer support disputes.
- Anonymous analytics data that cannot identify you.
5. Need Help?
If you have any questions about the account deletion process, please contact our support team at support@xpresseato.com or visit our Contact page.